Shipping policy
Shipping Policy
Thank you for shopping with Fuzzeli’s Pets. We are committed to processing and shipping your order as quickly and carefully as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment is received. Orders are not processed, shipped, or delivered on weekends or holidays.
During high-volume periods, sales, holidays, or unexpected delays, processing times may be longer. If there is a significant delay with your order, we will contact you using the email address provided at checkout.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times may vary depending on your location, selected shipping method, carrier delays, and product availability. Standard shipping usually takes 5–10 business days after the order has been processed.
Please note that delivery estimates are not guaranteed.
Shipping Confirmation and Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available. Please allow up to 48 hours for tracking details to update after your order has shipped.
Incorrect Shipping Information
Please make sure your shipping address is accurate before completing your order. Fuzzeli’s Pets is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible. We will do our best to update the order before it ships, but we cannot guarantee changes once processing has begun.
Lost, Stolen, or Delayed Packages
Fuzzeli’s Pets is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the shipping carrier. If your package is marked delivered but you have not received it, please first check with your local carrier, neighbors, household members, or property manager.
We will assist where possible, but final delivery responsibility rests with the shipping carrier once the package has been shipped.
Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery. Include your order number, a description of the issue, and photos of the damaged item and packaging.
We will review the information and work with you to resolve the issue.
Multiple Shipments
Some orders may ship in multiple packages depending on product availability, warehouse location, or order size. If your order arrives in separate shipments, you may receive more than one tracking number.
International Shipping
At this time, Fuzzeli’s Pets may offer shipping to select locations only. Available shipping options will be shown at checkout.
International customers are responsible for any customs duties, taxes, fees, or import charges that may apply.
Contact Us
If you have any questions about your order or this Shipping Policy, please contact us through our store contact page or email us at:
fuzzelispets@gmail.com
Please include your order number when contacting us about an existing order.